welcome to the new Liebeshop

Return policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It also must remain in the original packaging.

Some types of goods are excepted from being returned. 
* Custommade porcelain can not be returned. Babyprints, name signs and personal made porcelain.
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your creditcard or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your creditcard company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at liebebutik@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded. Sales items can not be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at liebebutik@gmail.com and send your item to:

Liebe Aps.
Nannasgade 28
2200 Copenhagen 
Denmark.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 1000 kr. / 150 € , you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.